Privacy policy

Privacy Policy

Effective Date: September 24, 2026
Last Updated: September 24, 2026

This Privacy Policy explains how JUNGLE SUNNY TRADING LIMITED, which operates the Cushnstep online store, collects, uses, stores, discloses, and otherwise processes personal information when you visit, use, or make a purchase through cushnstep.com, communicate with us, or otherwise interact with our services.

For the purposes of applicable data protection laws, JUNGLE SUNNY TRADING LIMITED is the data controller responsible for personal information processed through the Cushnstep online store.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Customer service communications
  • Return and refund information
  • Account information, where applicable

We may also automatically collect certain technical and usage information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Referring pages
  • Cookie identifiers
  • Interaction and analytics data

2. Payment Information

Payments are processed through secure third-party payment providers.

We do not directly store complete credit or debit card numbers. Payment providers may collect and process payment information according to their own privacy policies, security standards, and legal obligations.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Confirm and process payments
  • Arrange shipping and delivery
  • Provide order tracking
  • Process returns, exchanges, and refunds
  • Respond to customer service inquiries
  • Communicate with customers about orders
  • Detect and prevent fraud or unauthorized transactions
  • Maintain website and account security
  • Improve our products, services, and website
  • Analyze website traffic and customer interactions
  • Personalize the shopping experience
  • Send marketing or promotional communications where permitted by applicable law
  • Comply with legal, regulatory, accounting, and tax obligations

4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify and ecommerce platform providers
  • Payment processors
  • Shipping and logistics providers
  • Warehousing and fulfillment providers
  • Analytics providers
  • Advertising and marketing service providers
  • Fraud prevention and security providers
  • Customer service providers
  • Professional advisers
  • Government authorities where disclosure is legally required

We provide service providers only with information reasonably necessary for them to perform their services.

5. Shopify

Our online store is hosted using Shopify.

Shopify may process personal information in connection with website hosting, checkout, order processing, security, analytics, and other ecommerce functions.

Shopify processes information according to its own privacy practices and applicable data protection requirements.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Operate essential website functions
  • Remember customer preferences
  • Maintain shopping carts and sessions
  • Understand how visitors use our website
  • Measure website performance
  • Improve our services
  • Support advertising and marketing activities where permitted

Where required by applicable law, non-essential cookies will not be used until appropriate consent has been obtained.

Customers may manage cookie preferences through available cookie controls or browser settings.

7. Analytics and Advertising

We may use analytics and advertising services to better understand website activity and evaluate the effectiveness of advertising campaigns.

These providers may process information such as:

  • IP address
  • Device information
  • Browser information
  • Cookie identifiers
  • Pages viewed
  • Website interactions

Where required, advertising or analytics cookies will be subject to customer consent.

8. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications related to orders or customer service.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment requirements
  • Customer service needs
  • Returns and refunds
  • Fraud prevention
  • Legal obligations
  • Tax and accounting requirements
  • Dispute resolution

When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it where required by law.

10. International Data Transfers

Because Cushnstep operates an online store and works with international service providers, personal information may be processed or stored in countries or regions outside your place of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request restriction of certain processing
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request information about how your information is used
  • Request a copy of certain personal information
  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our services are not intended for children where use or purchase is prohibited by applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage customers to review the privacy policies of third parties before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Service providers
  • Technology
  • Applicable legal or regulatory requirements

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Brand: Cushnstep
Legal Entity / Data Controller: JUNGLE SUNNY TRADING LIMITED
Website: cushnstep.com
Email: servicecushnstep@outlook.com
Phone: +44 1223 214255

Registered Address:
RM 701, UNIT 108, 7/F, TWR B, NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG