Effective Date: September 24, 2026
Last Updated: September 24, 2026
Cushnstep provides cross-border delivery through available international shipping and logistics partners.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
2. Estimated Delivery Time
Estimated standard delivery is 7–14 business days after processing.
Delivery times are estimates and may vary depending on the destination, customs clearance, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
3. Shipping Fees
Orders over USD 49:
Free Standard Shipping
Orders of USD 49 or less:
USD 5.99 Standard Shipping
Any applicable shipping charges will be clearly displayed before checkout is completed.
4. Order Tracking
Tracking information will be provided when available after your order has been dispatched.
Please allow approximately 24–72 hours after shipment for tracking information to become active in the carrier’s system.
5. Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, such charges are the responsibility of the recipient where permitted by applicable law.
6. Delivery Delays
International shipments may occasionally experience delays due to customs clearance, carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment.
8. Contact Us
Brand: Cushnstep
Website: cushnstep.com
Email: servicecushnstep@outlook.com
Phone: +44 1223 214255