We want customers to have a straightforward shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.
30-Day Return Period
You may request a return within 30 days of the date your order is delivered.
To request a return, please contact:
Please provide your order number and a brief explanation of the reason for the return.
Return Conditions
Returned products should generally:
- Be unused and in original condition
- Be in the original packaging where applicable
- Include all original accessories, tags, and components
- Not be damaged as a result of customer use
Items that have been used, damaged, altered, washed, or otherwise made unsuitable for resale may not qualify for a refund.
Return Shipping Costs
Unless the item is defective, damaged upon arrival, or incorrect, the customer is generally responsible for return shipping costs.
If you receive an incorrect, defective, or damaged item, please contact us before returning it so that we can review the issue and provide further instructions.
Refunds
After we receive and inspect the returned product, we will determine whether the return meets the applicable requirements.
If approved, the refund will be issued to the original payment method.
Depending on the payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
Non-Returnable Circumstances
A return may not be accepted when:
- The return request is submitted after the applicable return period
- The product has been used or damaged by the customer
- The product is missing essential components or accessories
- The product has been altered or modified
- The return does not comply with the applicable return conditions
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Because orders may enter processing or shipment quickly, cancellation cannot be guaranteed after fulfillment or shipment has begun.
Email: servicecushnstep@outlook.com